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Covid Clinical Assessment Service (CCAS)

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About CCAS

In early 2020, the UK was hit by the first wave of the Covid-19 pandemic, and the NHS saw an unprecedented demand for services, placing tremendous pressure on the service and excessive shortages in staff.

In response, the UK Government set up the Covid-19 Clinical Assessment Service (CCAS). A temporary service that was rapidly mobilised as a part of the UK’s national response to the pandemic.

Credentially was asked by NHS England to assist in the national Covid response after volunteering their team and technology to assist any NHS provider struggling to quickly onboard an emergency workforce.

Problem

The project, led by the South Central and West Commissioning Support Unit (SC & WCSU) and South-Central Ambulance Services was facing the enormous challenge of recruiting and vetting tens of thousands of staff, including recently retired GPs, AHPs and Paramedics, in a situation of acute time pressure.

Working hard to ensure staff were hired quickly to respond to the crisis.

The team were processing around 50 candidates per week. Not nearly enough to support the demand.

Solution

Credentially was asked to assist and work with existing NHS systems, including, an established web interface, DBS provider, along with calendar and booking systems.

Within 3 weeks, Credentially had:
  • Scoped the requirements of CCAS
  • Set up roles required in the system
  • Ran test candidates
  • Made desired alterations
  • Trained over 45 administrators
  • Integrated the system with the established systems to facilitate the ease of onboarding for candidates.

Results

Within 3 weeks CCAS had onboarded over 3000 staff.

Allowing new roles to be quickly added and onboarded - providing support to both administrators and candidates.

As a result, Credentially enabled CCAS to quickly increase their ability to process candidates from 50 to over 1000 per week - that's a 1900% increase.

How can you automate compliance?
Easy, contact Credentially to find out more.
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3 Reasons Providers Fail CQC Inspections

1
“No system to ensure all staff have full pre-employment checks completed”
2
“Failure to deploy adequate numbers of suitably qualified staff”
3
“No system in place to review and communicate role-specific training or policies to staff”

Are you CQC ready?

Yes
No
1. Do you think there is there a link between staffing and the ability to deliver safe, effective services?
2. Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time?
3. Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams?
4. Can you evidence documents, DBS checks, right to work checks, certifications, training records, policies and reporting for CQC inspectors?
5. Is all your documentation regularly kept up to date?
6. Do your staff understand their responsibilities and how well can they link their work back to current guidelines and best practices?
7. Can you evidence that policies are communicated to staff and they are read and understood?
8. Do you have a digital document management system in place to ‘send and sign’ new or amended policies or documents to staff?
9. Do you record staff training and development that you can show CQC inspectors?
10. Can you provide clear evidence of how you are developing and improving your services?

Take Action

More than 5 no's?
If you answered 'no' to any of the questions then you need onboarding and credentialing software to help you get CQC compliant.
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Between 3-5 no's?
If you answered a mix of 'yes' and 'no' then you need to improve compliance in time for your CQC inspection.
Learn how to be CQC ready
Less than 2 no's?
It sounds like you’ve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC?
Take it to the next level
Ready to revolutionise your onboarding & compliance?
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Ready to revolutionize your onboarding & compliance?
See Credentially in Action