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Streamlining Credentialing for Integrated Urgent Care

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Urgent care providers across the UK, are becoming increasingly frustrated with time-consuming and manual processes associated with hiring, onboarding, and credentialing when recruiting clinical professionals. There is a clinical workforce shortage of nearly 84,000 FTE staff and even when candidates are available, recruiting clinicians is not a quick and simple task as urgent care providers also need to ensure they’re following the relevant competency, skills and behaviour checks in line with the Integrated Urgent Care Workforce Blueprint.

Urgent care provider HUC had identified that there was an increase in demand on time and resources needed to fill vacant roles from applicant processing and tracking to onboarding successful candidates once hired.

“Before we started to use Credentially, we struggled in several areas. It felt like we were constantly chasing references, documentation and applications."
Deirdre Saliba, Head of HR, Strategy, and In-Sourcing, HUC

Head of HR, Strategy and In-Sourcing at HUC, Deirdre Saliba was keen to highlight just how frustrating it was for them having to continually chase documentation and references, which slowed down the process and proved to be a hindrance for clinicians, as she explains; "it's not easy for people to scan documents and references remotely and the fact that Credentially can turn photographs into documents, just makes life easier for all involved."

Having identified the need to create efficiencies within its hiring, onboarding and credentialing processes and ease the burden placed on staff, HUC approached Credentially and results were quick to follow:

The key to streamlining credentialing

The process of assessing the background and legitimacy of clinicians is, and rightly so, complex. There are many steps to checking qualifications, experience and competency, which when done manually can lead to mistakes and missed emails and documents. For HUC, through implementing credentialing software, they have been able to;

Download the HUC Case Study to learn more about the savings HUC have made by implementing credentialing software.

About HUC

HUC is a Social Enterprise delivering integrated urgent healthcare services, including, Out of Hours, and NHS 111 services to approximately 3 million people across Hertfordshire, Cambridgeshire, and Bedfordshire.

Founded in 2007,one of the focus areas for HUC is to help reduce unnecessary hospital admissions and to provide care as close to people’s homes as possible. With 27 Primary Care Centres across three counties, HUC also undertake home visits for patients unable to access these centres.

For more information on HUC, visit https://hucweb.co.uk

 

How can you automate compliance?
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Download our client case studies
Learn how Dr Fertility have made their compliance process simple in preparation for their CQC inspection and the ability to evidence compliance quickly for inspectors. Download the case study below.

Find out how Urgent Care provider HUC has drastically reduced time to hire down to as little as three days by automating credentialing and onboarding processes. Download the case study below.

3 Reasons Providers Fail CQC Inspections

1
“No system to ensure all staff have full pre-employment checks completed”
2
“Failure to deploy adequate numbers of suitably qualified staff”
3
“No system in place to review and communicate role-specific training or policies to staff”

Are you CQC ready?

Yes
No
1. Do you think there is there a link between staffing and the ability to deliver safe, effective services?
2. Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time?
3. Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams?
4. Can you evidence documents, DBS checks, right to work checks, certifications, training records, policies and reporting for CQC inspectors?
5. Is all your documentation regularly kept up to date?
6. Do your staff understand their responsibilities and how well can they link their work back to current guidelines and best practices?
7. Can you evidence that policies are communicated to staff and they are read and understood?
8. Do you have a digital document management system in place to ‘send and sign’ new or amended policies or documents to staff?
9. Do you record staff training and development that you can show CQC inspectors?
10. Can you provide clear evidence of how you are developing and improving your services?

Take Action

More than 5 no's?
If you answered 'no' to any of the questions then you need onboarding and credentialing software to help you get CQC compliant.
How your competitors fixed it
Between 3-5 no's?
If you answered a mix of 'yes' and 'no' then you need to improve compliance in time for your CQC inspection.
Learn how to be CQC ready
Less than 2 no's?
It sounds like you’ve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC?
Take it to the next level

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