Case Studies

Case Study: Dr Care Anywhere

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Founded in 2014 by Doctors on a mission to utilise technology so that patients could see a GP in a more effective way, Doctor Care Anywhere is a private clinical service company providing GP consultations via phone and video alongside remote Specialist advice and guidance. Doctors are either salaried or self-employed, but all work regularly for Doctor Care Anywhere and are obliged to meet the Doctor Care Anywhere standards for training and registration.

Challenge

Doctor Care Anywhere onboarded new Doctors manually, which was not only time-consuming but also very inefficient. The process was frustrating for applicants, many of whom  dropped out as a result. The company launched a new product early in 2019 that required a large number of additional Doctors from different specialities quickly. DCA wanted the experience for them to be as smooth as possible in order to attract the best candidates.

Meanwhile, with increasing numbers of Doctors working and a small Clinical Operations team, it was becoming increasingly difficult to be confident that 100% of Doctors were compliant. Expiry dates varied from course to course, and from Doctor to Doctor. Even alerts built into the spreadsheet system didn’t help. Each time an expiry date approached, a member of staff had to email the Doctor to ask for the updated certificate and then continue to send reminders until the necessary paperwork was received.

It was clear that these manual processes were not sustainable.

Doctor Care Anywhere had two main pain points. They were not able to:

Solution - Doctor Care Anywhere introduced Credentially

In early 2019, Doctor Care Anywhere transitioned to an automated onboarding and compliance monitoring system Credentially. New applicants were able to complete all their onboarding paperwork online. They were sent timely email reminders if they stopped mid-way through the process. Existing Doctors’ paperwork was also uploaded into the system. They received email reminders when the time came for them to update their training.

Results

Less staff time is spent chasing documents, and 100% compliance is now a reality.

Doctor Care Anywhere invites new Doctors to use Credentially which takes them through the onboarding process step by step. Staff have easy visibility of which Doctors are not compliant so employees who are not 100% compliant cannot book shifts. This in turn, ensures that the service keeps the safety of their patients at the heart of all they do.  

What Doctor Care Anywhere loves about Credentially

Custom requirements for different roles
"We have different healthcare professionals working in different employment models and the documentation requirements that we have for each are therefore different. Credentially makes it really easy to know when an individual is compliant or not, regardless of their role."

Seamless integrations
"Credentially is integrated to the DBS for people on the updates service, as well as the GMC and the Performers’ lists, so we know that our Doctors have valid registrations."

Short feedback loop
"We love the way the team at Credentially listen to our suggestions. There are regular releases and it’s great to see the things we wished turning into reality."

Easy document upload
"There are a number of ways to get documents onto the system now, so there’s something for everybody. The one that has been really popular with our Doctors is the ability for them to take a photo on their phone and upload it straight to their profile."

Accept, reject and comment
"It’s great to be able to reject a document and send a comment straight to the Doctor for them to know what’s wrong with it. Internally, we can also pop notes by a document if we have verified something unusual, which helps maintain a clear audit trail."

Speedy onboarding
"When we ask a new doctor to complete our onboarding process we know that they are going to be fitting this in between countless other things. It’s great that it only takes about 10 minutes to go through the whole thing."

Automatic reminders
"The automated reminders sent to employees when documents are getting close to their expiry date saves us a lot of time chasing people for updates."

Intuitive design
"Credentially is really intuitive and user-friendly. It takes no time at all to get new colleagues up to speed with the admin portal and Doctors seem to have no problems following the steps to get themselves set up either."

Customer Support
"The team at Credentially are amazing! If we ever have any issues they get straight on to them. And if we come across a bug, it is always fixed at lightning speed. They really are a pleasure to work with!"
How can you automate compliance?
Easy, contact Credentially to find out more.
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Download our client case studies
Learn how Dr Fertility have made their compliance process simple in preparation for their CQC inspection and the ability to evidence compliance quickly for inspectors. Download the case study below.

Find out how Urgent Care provider HUC has drastically reduced time to hire down to as little as three days by automating credentialing and onboarding processes. Download the case study below.

3 Reasons Providers Fail CQC Inspections

1
“No system to ensure all staff have full pre-employment checks completed”
2
“Failure to deploy adequate numbers of suitably qualified staff”
3
“No system in place to review and communicate role-specific training or policies to staff”

Are you CQC ready?

Yes
No
1. Do you think there is there a link between staffing and the ability to deliver safe, effective services?
2. Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time?
3. Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams?
4. Can you evidence documents, DBS checks, right to work checks, certifications, training records, policies and reporting for CQC inspectors?
5. Is all your documentation regularly kept up to date?
6. Do your staff understand their responsibilities and how well can they link their work back to current guidelines and best practices?
7. Can you evidence that policies are communicated to staff and they are read and understood?
8. Do you have a digital document management system in place to ‘send and sign’ new or amended policies or documents to staff?
9. Do you record staff training and development that you can show CQC inspectors?
10. Can you provide clear evidence of how you are developing and improving your services?

Take Action

More than 5 no's?
If you answered 'no' to any of the questions then you need onboarding and credentialing software to help you get CQC compliant.
How your competitors fixed it
Between 3-5 no's?
If you answered a mix of 'yes' and 'no' then you need to improve compliance in time for your CQC inspection.
Learn how to be CQC ready
Less than 2 no's?
It sounds like you’ve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC?
Take it to the next level

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