Privacy Policy

2.1 The Company agrees to use commercially reasonable efforts to make the Service available to the Customer, in accordance with the availability service level set out in the SLA (except during Maintenance) from the Start Date for the Term.

2.2 The Company shall: (a) provide the Implementation Services : in accordance with the warranty set out in clause 9.2(b); and (b) use commercially reasonable efforts to make available any other Additional Services whilst the Service is available, provided that any Additional Services which are, or use, any Third Party Services shall be provided in accordance with clauses 9.5 to 9.8 inclusive (third party services). From the go-live of the Service (being when Administrative Users first have access to the Service), the Company shall, subject to the payment of the Fees, provide Support and Maintenance in accordance with the SLA.

2.3 Where the Order Form permits the Customer to order ‘extra user licences’ or any ‘optional extras’ (“Extras”) in respect of the Service, the Customer may (except if otherwise indicated as payable in the Order Form) from time to time order such Extras by emailing the Company contact indicated in the Order in advance (specifying the Extras required in sufficient detail), and paying to the Company any applicable one-off and recurring fees for such Extras.  

2.4 Except as explicitly set out or referred to in an Order Form, all other professional services (including any other set-up, configuration, training, migration, consultancy and integration services) are outside the scope of this Agreement. The parties may agree that the Company will provide such professional services under a separate Order Form and/or agreement.

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