Case Study: Herts Urgent Care

The Challenge

Herts Urgent Care provide high-quality, integrated urgent care services for patients.

Since 2008, HUC have established an extended GP Out of Hours Service across Hertfordshire, West Essex, Cambridgeshire, Peterborough, Bedfordshire and Luton. To achieve this, HUC require amulti disciplinary, extensive and compliant workforce and Covid-19 has only heightened the need to hire more clinical staff.

HUC felt frustrated with the time-consuming and ineffective healthcare recruitment process currently in place - similar to most other Urgent Care Centre's across the UK.

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One recent study found average applicant drop-out rates of 66% across healthcare organisations in the UK*!

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The Solution - Credentially

HUC engaged with Credentially after learning that their true technology platform automates clinical recruitment, on-boarding and compliance - reducing the administrative burden by 90% for current customers.

Condensing an exhaustive manual hiring process into one smartphone-compatible app not only alleviates operational pressures and lowers costs, but takes prospective employees only 15 minutes (average customer application usage time, Credentially platform) to apply for a role while remaining fully compliant throughout.

Preparing an investment case outlining HUC’s need for Credentially, they were able to successfully secure NHS England funding to implement these efficiencies.

HUC now achieve a streamlined, automated healthcare hiring process for Covid-19 and beyond.

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"The introduction of Credentially will generate significant improvements on to the speed and capacity of our healthcare recruitment process."

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Non-exhaustive list of how HUC predict Credentially will help when fully embedded

Reduced Onboarding

Decreases process time by 25%. Should applicants have all documentation immediately at hand then this could be increased further to 40%.

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Instant Access

Simplified application process available 24/7 provides flexibility to applicants' after-hours and takes on average 10-15 mins to complete.

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Smartphone-Compatible

Ensuring instant compliance in the click of a button.

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User-Friendly

Encouraging prospective employees to complete job applications.

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Increased Capacity

66.6% more hires p/m from 30 to over 50 clinicians

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Increased Organisation

Over 30 mins reduced admin time spent filtering through clinical leads in clogged inboxes and chasing outstanding documents p/w.

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Operational Efficiencies

Reduces administrative resource time from 1.5 WTE to 0.5 WTE

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Constant Compliance

30 mins saved receiving and checking and updating compliance in tracker

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Reduces Downtime

Saves 12 hours of HR time p/w monitoring compliance.

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Streamlines Reporting

Decreases overall HR reporting time by 1-hour p/m.

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"The team at Credentially have worked extremely hard to make the go-live process as smooth and efficient as possible. This system has quickly allowed us to strengthen our recruitment process and reduce our admin time by automating professional checks, including clinical registers, criminal records and national body registrations. Concretely, it turns paper into data, automating evidence and tracking in real-time, improving the onboarding experience for candidate and administrators. Kit and Art took the time to explain and developed the platform to fit within the HUC brand. A great experience"