There's a Staffing Crisis in Urgent Care: Here's How to Quickly Fix It

The NHS deals with over 110 million urgent care calls or visits every year, and it’s likely that this figure has increased significantly since the beginning of the Coronavirus pandemic.

In other words, urgent and emergency care services - which form an essential part of health provision in the UK - have probably never been under more pressure.

If the NHS is to meet the additional demands placed on services by Covid-19, the priority is urgent and emergency care. Although a robust infrastructure of support services like the NHS 111 Clinical Assessment Service is already in place, it’s simply not enough; something must be done - and fast - to further relieve pressure on overstretched front line services. ‍

How can urgent and emergency care services be improved?‍

In order to meet the high levels of demand we’re currently seeing, we need to drastically improve efficiency in emergency and urgent care services. This means clinicians spending less time on cumbersome paperwork and more time with patients. To achieve this, emergency care services must:

• Simplify processes
• Reduce admin
• Employ appropriate technological support/software to speed up admissions/discharges
• Ensure staffing levels meet demand and that staff are free to carry out clinical duties
  

And what’s more, all this has to be done within tight budgetary restrictions. Easier said than done? Not necessarily. With the right support in place, we can help you get your emergency care service running like clockwork. 

Credentially’s Solution‍

Our automated software platform was designed by medical professionals with an advanced understanding of the problems encountered in the field. Our co-founder and CEO, Dr Kit Latham, is an A&E doctor with first-hand experience of the bureaucracy and inefficiency in the NHS. He started Credentially out of a strong desire to help healthcare staff work more efficiently, with support from the right software. 

Credentially provides hiring, onboarding and compliance software which will enable urgent and emergency care services to improve their efficiency and effortlessly stay on top of changes in demand for clinical staff. Our platform will enable you to:

• Hire faster
• Reduce admin
• Master compliance
• Simplify and manage inductions, training and credential checking of new staff
• Avoid thousands of wasted clinical man-hours
  

Most importantly, our software will help you to find staff without delays; hiring, on-boarding and credential-checking new staff in the quickest, most efficient way possible. 

Apart from the obvious benefit of maintaining staffing levels, using our systems also relieves the burden placed on clinical staff, helping avoid the dreaded ‘burnout’ and enhancing staff wellbeing.

If you need a concrete example of how we can help your Urgent Care Service, take a look at our most recent case study, covering our work with Herts Urgent Care. HUC engaged with us after learning that our technology platform automates clinical recruitment, on-boarding and compliance - reducing their administrative burden by 90%.

At Credentially, we don’t believe in a ‘one-size fits all’ approach, so if you’re interested in what we can do for your service, then get in touch and we’ll talk you through how we can customise our software to meet your specific needs.